Case Study 1

Client

A leading U.S.-based health insurance provider

Service Used

Medical Record Retrieval & Provider Outreach

Challenge

During peak HEDIS and risk adjustment seasons, the client experienced long turnaround times and low response rates from providers. Their internal teams were overwhelmed with manual follow-ups, affecting reporting deadlines.

Solution

Zenexa deployed a dedicated retrieval and outreach team, integrated a secure tracking platform, and implemented provider-specific follow-up protocols to streamline the process.

Results

40% reduction in average retrieval time (from 15 to 9 days)
98% provider response rate on first request
Coordination with 600+ providers nationwide
Full HIPAA compliance with digital audit trails

Client Feedback:

"Zenexa transformed our retrieval workflow — it became predictable, transparent, and scalable."

Case Studies

Real Results. Proven Performance. Trusted by Healthcare and Legal Leaders.

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