Terms & Conditions

Welcome to Zenexa Infotech Pvt Ltd. These Terms and Conditions outline the rules that govern your use of our website, record request platform, and medical record retrieval services. By using our services, whether by submitting a request, accessing our systems, or engaging with our team, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Zenexa specializes in the retrieval, processing, and secure delivery of medical records for patients, healthcare providers, insurers, attorneys, and other authorized representatives. We act solely as a facilitator and do not alter, create, or medically interpret records. All requests must be supported by valid authorization, consent, or legal documentation, and processing times may vary depending on provider responsiveness, record availability, and applicable legal requirements.

By using our services, you confirm that you are at least 18 years of age and legally authorized to request or access medical records. You are responsible for providing accurate and lawful documentation, ensuring compliance with healthcare, privacy, and data protection laws, and using retrieved records only for authorized purposes such as patient care, insurance claims, or litigation. You acknowledge that you assume full responsibility for the use and safeguarding of records once delivered.

We are committed to protecting the confidentiality of all personal and medical information. Zenexa employs industry-standard security practices to safeguard data and may collect, process, and share information strictly as outlined in our Privacy Policy. While we take reasonable steps to maintain compliance, we do not guarantee adherence to foreign data protection regimes such as HIPAA or GDPR unless expressly contracted.

All service fees are communicated in advance and depend on the complexity, urgency, and volume of the request. Payments must be made in accordance with the agreed terms, which may include prepaid arrangements, invoicing, or subscription-based models. Failure to pay as agreed may result in suspension or termination of services until the account is settled.

Zenexa shall not be liable for delays, incomplete retrievals, or inaccuracies caused by third-party providers, custodians, or regulatory restrictions. We do not guarantee the authenticity or completeness of records obtained from external sources. To the maximum extent permitted by law, Zenexa disclaims liability for indirect, incidental, or consequential damages arising from the use of our services.

All proprietary systems, technology, methodologies, and content provided by Zenexa remain our intellectual property. Clients may not copy, distribute, reverse engineer, or exploit our processes for competitive purposes without written authorization. We reserve the right to suspend or terminate services if these Terms are breached, if false or fraudulent documents are provided, or if records are used unlawfully.

These Terms shall be governed by and interpreted in accordance with the laws of India, with disputes subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka. Parties agree to attempt resolution through good-faith negotiation prior to litigation. Zenexa may update or amend these Terms periodically to reflect changes in services or regulations, and continued use of our services constitutes acceptance of the revised Terms. For any queries, please contact us at legal@zenexainfotech.com.