Privacy Policy

At Zenexa Infotech Pvt Ltd, your trust is our highest priority. As a provider of medical record retrieval and processing services, we understand the sensitive nature of the information we handle. This Privacy Policy explains how we collect, use, store, and protect personal and health-related data when you interact with our platform or engage our services.

We may collect different types of information to provide our services effectively. This includes personal details such as name, date of birth, address, phone number, and email address, as well as identifiers such as medical record numbers, insurance details, and provider information. We may also process medical and health information such as treatment histories, diagnostic reports, and clinical notes required for record retrieval. In addition, we collect limited non-personal data, including device details, IP addresses, and browser information, to ensure security and improve service delivery.

The information collected is used solely for legitimate purposes. These include retrieving, processing, and delivering medical records to authorized entities, ensuring compliance in claims or litigation support, and facilitating healthcare coordination. We also use the information to communicate with you regarding requests and updates, enhance our systems to safeguard sensitive data, and detect or prevent fraudulent activity and security incidents.

Zenexa does not sell or rent personal or medical information to third parties. Data may only be shared under specific circumstances, such as with trusted service providers who operate under strict confidentiality agreements, with regulatory or legal authorities when required by law, or with individuals and entities that you or your authorized representative have consented to.

Protecting sensitive medical records is central to our operations. We use administrative, technical, and physical safeguards including encryption of data in transit and at rest, role-based access controls, multi-factor authentication, and regular security audits. While we follow leading industry practices and compliance standards, no electronic storage or transmission method can be guaranteed to be fully secure.

Depending on applicable laws, you may have rights over your personal data. These may include the right to access copies of the information we hold about you, correct or update inaccuracies, request deletion of records subject to legal and healthcare retention requirements, or restrict certain processing activities where permitted by law.

We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or business practices. The revised version will be posted on this page with a new effective date. We encourage you to review it periodically. If you have any questions or requests regarding this Privacy Policy or how we manage your data, please contact us at datagovernance@zenexainfotech.com.