A large outpatient healthcare group with 50+ locations

Medical Record Retrieval & Provider Outreach

High claim denial rates due to inaccurate eligibility data were impacting revenue and patient satisfaction. The client’s front-desk team lacked resources for real-time verification.

Zenexa integrated real-time eligibility verification into the client’s intake workflow, ensuring insurance coverage, deductibles, and pre-authorization checks were completed before each appointment.

• 25% increase in clean claim rate within 60 days

• 30% drop in denials linked to eligibility errors

• Faster patient check-ins and improved experience

• Better documentation for payer audits

"Zenexa feels like an extension of our in-house team. We stopped losing revenue to preventable errors."